After-care · 30-day window

Returns center

Labels, drop-off points and refunds — every return, one place. ✦

Return policyNeed a hand? Message support

Refunds go back the way you paid — Tovora balance and gift cards are credited back instantly.

Points earned on a returned item are deducted from your balance — if you already spent them, your refund is reduced by the same amount.

How returns work

  1. Start a return

    Pick a reason from any delivered order — you have 30 days to change your mind.

  2. Get your label

    Prepaid label by email — or just show a QR code at drop-off. No printer needed.

  3. Drop it off

    2,400+ local Tovora Return Centers. Your parcel never travels back to the seller.

  4. Refund lands

    2–4 days after quality check, back the way you paid. Escrow releases first — money is never held twice.

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